The power of being personal

IMG_1389

Sometime you don’t have to do more than this, put two small word, with big effect, on a lids for a take away coffee cup. Make sure you take every chance you can to be personal and to connect with your customers. Once you’ve got to know your customers name, use it again, people love to hear their own names. Pretend you’re their friend any give them a personal and friendly goodbye, saying; Thanks for the visit Sanna, have a lovely day. That will surely leave anyone with a smile on their face!